Issue
The following article explains how to print customer statements for customers who have no balance.
Resolution
Customers with no balance for whom you wish to generate statements must be set to the Statement Type of Balance Forward on the General tab in Customer Maintenance.
When generating statements for these customers, you will need to ensure that the 'Suppress Zero Balance Statements' option is unchecked on the Criteria tab of the Generate Customer Statements Report.
If a customer is set to the Statement Type of Open Item, zero balance statements cannot be generated.
If you wish to convert a customer from the Statement Type of Open Item to Balance Forward, you can do so via the AR > Transaction > Convert Customers to Balance Forward window.
Open Item and Balance Forward simply determines how and what invoices the statement displays:
Open Item: In invoice date sequence, the customer's statement lists each invoice that has not been paid. Credits and payments received are shown as negative amounts. The Total Due is shown on the bottom of the statement.
Balance Forward: The customer receives a summarized statement (resembling a credit card statement) of their account. The Balance Forward statement shows the beginning balance (which is the balance of the last statement issued to the customer), a chronological list of all activity on the account since the last statement (including any payments received), and provides the current balance due.
(From Epicor, see attached)